If you used a service from Citibank in the past few years—like a savings account, loan, or credit card—and ever faced unexpected or excessive fees, this news is for you. Citibank recently set aside a $50 million (roughly Rs. 415 crores) fund to compensate its customers for the losses they suffered. Under this settlement, each eligible individual will be paid $350 to $850 (₹29,000 to ₹70,000).
This article will give you all the information you need to know about this settlement, without any hassle of legal jargon.
Settlement Summary
| Feature | Description |
|---|---|
| Total Settlement Amount | $50 Million |
| Per Person Payment | $350 – $850 |
| Eligibility | Citibank customers between 2018 and 2023 |
| Deadline to File a Claim | June 30, 2025 |
| Expected Payment Date | December 2025 |
| How to Claim | Through the official Citibank settlement website |
What is the case?
Citibank was accused of charging customers unfair and hidden fees, incorrect interest rates, and overcharging in loan and credit services. A class action lawsuit was filed over these complaints, and the bank eventually set aside a $50 million fund as part of the settlement.
Affected customers will now receive payments ranging from $350 to $850—depending on how impacted you are and how many claims are found to be valid.
Are you eligible?
1. Did you have a Citibank account between 2018 and 2023?
Your eligibility depends on whether you received any of these services: Savings or checking account and Loan or credit card and Home loan/mortgage.
- Savings or checking account
- Loan or credit card
- Home loan/mortgage
- …then you may be eligible.
2. The account holder encountered any unreasonable costs.
Such as:
- Any uninformative charge
- Sudden change in interest rate
- Overcharging for a service
3. Do you have any proof?
If you want your payment to be higher (up to $850), these documents will help:
- Bank statements showing unclear charges
- Loan papers with incorrect interest rates
- Emails or letters from Citibank admitting a mistake
How to file a claim?
You should access the Citibank Class Action Settlement website by searching “Citibank Settlement 2025” on Google.
- Step 1: The process moves forward by completing the claim form.
Complete the online form using your details, including contact information, together with banking account data
You need to select the service category between account or loan from the given options. - Step 2: Upload documents (optional)
You can also add proof, such as a bank statement or email, if you want. - Step 3: Submit a claim by June 30, 2025
No claims will be accepted after this date. - Step 4: Save the confirmation
After filing a claim, you will receive an email or number—keep it safe so you can track the status later.
When will I get the payment?
| Stage | Timeline |
|---|---|
| Claim Review | July 2025 – November 2025 |
| Payment Issuance | December 2025 |
| Payment Method | Direct Bank Transfer, Check, or Prepaid Card |
Some important tips
- Claims processed at insurance facilities start with customers who file early.
- Your chances of getting a higher compensation amount increase when you provide supporting documents to the claim.
- Any small mistake in the form completion process may delay payment to claimants.
- Periodically checking the website enables you to track your claim status.
Conclusion
Everyone who paid for Citibank errors gets a chance to receive reimbursement through this compensation program. The class action settlement gives you complete rights to claim a refund for unexpected charges through your use of any Citibank service between 2018 and 2023
FAQs
Q1: Who qualifies for the Citibank payout?
A: Anyone who was a current or former Citibank customer between 2018 and 2023 and was charged improper or undisclosed fees, incorrect interest rates, or overcharged for banking, credit, or loan services.
Q2: How much money can I receive?
A: You may receive between $350 and $850, depending on the impact and the supporting documents you provide.
Q3: What is the deadline to file a claim?
A: The deadline is June 30, 2025. Claims submitted after this date will not be accepted.
Q4: How will I get paid?
A: Payments will be made through direct deposit, check, or a prepaid card in December 2025.
Q5: Do I need to upload documents to file a claim?
A: Uploading documents is optional but strongly recommended. Providing proof like bank statements or emails can help increase your payout amount.